Refund policy

Return & Refund Policy

We want you to be completely satisfied with your Backbone Supply gear. If something isn't right, we're here to help.

30-Day Returns
You have 30 days from the date you receive your order to request a return. To be eligible, items must be unused, in their original condition and packaging, with proof of purchase.

How to Start a Return
Contact us at shopifystore9e@gmail.com with your order number and the reason for your return. We will send you return instructions. Please do not send items back without contacting us first, as returns sent without authorization cannot be processed.

Damaged, Defective or Wrong Items
If your order arrives damaged, defective, or if you received the wrong item, contact us within 7 days of delivery with your order number and photos of the issue. We will send you a free replacement or a full refund, at no cost to you.

Return Shipping Costs
If you are returning an item because you changed your mind, return shipping costs are the customer's responsibility and are non-refundable. For damaged, defective or incorrect items, we cover the cost.

Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank may take additional time to post the refund.

Exchanges
To exchange an item for a different color, start a return for the original item and place a new order.

Non-Returnable Items
Items that show signs of use, wear, or damage caused by the customer cannot be returned.

Questions?
Contact us anytime at shopifystore9e@gmail.com. We usually reply within 24 to 48 hours on business days.