Terms of service

TERMS OF SERVICE

Last updated: October 6, 2026

OVERVIEW

This website is operated by Backbone Supply. Throughout the site, the terms "we", "us" and "our" refer to Backbone Supply. By visiting our site and/or purchasing from us, you agree to be bound by the following Terms of Service ("Terms"). Please read them carefully. If you do not agree to these Terms, please do not use this website or purchase our products.

SECTION 1 - ELIGIBILITY

By using this site, you confirm that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Payment card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell or exploit any portion of this website without our written permission.

SECTION 3 - ACCURACY OF INFORMATION

We work to keep the information on this site accurate and up to date, but we do not guarantee that it is complete or error-free. Information on this site is provided for general purposes and may change at any time without notice.

SECTION 4 - CHANGES TO PRICES AND SERVICES

Prices for our products are subject to change without notice. We may modify or discontinue any product or part of the website at any time. We are not liable to you or any third party for any price change, suspension or discontinuance.

SECTION 5 - PRODUCTS

Some products may be available only online and in limited quantities. We make every effort to display product colors and images as accurately as possible, but we cannot guarantee that your screen will display colors exactly. We reserve the right to limit quantities and to discontinue any product at any time.

SECTION 6 - ORDERS AND BILLING

We reserve the right to refuse or cancel any order, including orders that appear to be placed by dealers, resellers or distributors, or orders that may be fraudulent. If we cancel an order after you have been charged, we will issue a full refund. You agree to provide current, complete and accurate purchase and account information for all purchases.

SECTION 7 - PAYMENTS

We accept major credit and debit cards and other payment methods shown at checkout. All payments are processed securely through Shopify's checkout. By submitting an order, you confirm that you are authorized to use the payment method provided.

SECTION 8 - SHIPPING

We ship within the United States. Shipping times are estimates and are described in our Shipping Policy, which is part of these Terms.

SECTION 9 - RETURNS AND REFUNDS

Returns and refunds are handled according to our Refund Policy, which is part of these Terms. You have 30 days from delivery to request a return on eligible items.

SECTION 10 - THIRD-PARTY TOOLS AND LINKS

We may provide access to third-party tools or links to third-party websites. We do not control these and are not responsible for their content, accuracy or practices. Use of third-party tools and websites is at your own risk.

SECTION 11 - USER COMMENTS AND REVIEWS

If you submit reviews, comments or other content, you grant us the right to use, edit and publish it in any medium. You agree that your content will not be unlawful, abusive, misleading or infringe on anyone's rights. We may remove content at our discretion.

SECTION 12 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 13 - ERRORS AND OMISSIONS

Occasionally there may be errors on our site relating to product descriptions, pricing, promotions or availability. We reserve the right to correct any errors and to change or update information, or cancel orders, if any information is inaccurate, at any time without prior notice.

SECTION 14 - PROHIBITED USES

You may not use the site or its content for any unlawful purpose, to infringe on intellectual property rights, to harass or harm others, to submit false information, to upload malicious code, to collect personal data of others, or to interfere with the security of the site.

SECTION 15 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that use of our website will be uninterrupted, timely, secure or error-free. Except as expressly stated by us, our products and services are provided "as is" and "as available" without warranties of any kind. To the fullest extent permitted by law, Backbone Supply shall not be liable for any indirect, incidental, special or consequential damages arising from your use of the site or products. Our total liability for any claim shall not exceed the amount you paid for the product in question.

SECTION 16 - INDEMNIFICATION

You agree to indemnify and hold harmless Backbone Supply from any claim or demand, including reasonable attorneys' fees, made by any third party due to your breach of these Terms or your violation of any law or the rights of a third party.

SECTION 17 - SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, that provision shall be enforced to the fullest extent permitted, and the remaining provisions shall remain in full effect.

SECTION 18 - TERMINATION

These Terms remain in effect unless terminated by you or by us. We may terminate your access to the site at any time if we believe you have failed to comply with these Terms.

SECTION 19 - ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy and Shipping Policy, form the entire agreement between you and Backbone Supply regarding your use of this website.

SECTION 20 - GOVERNING LAW AND CHANGES TO TERMS

These Terms are governed by the laws of the State of Florida, United States. We may update these Terms at any time by posting changes on this page. Your continued use of the site after changes are posted means you accept those changes.

SECTION 21 - PRODUCT USE AND SAFETY

Backbone Supply products are designed to improve comfort and provide cushioning during work. They are not certified personal protective equipment (PPE) unless explicitly stated on the product page, and they are not intended to replace any safety equipment required by your employer, job site, or applicable regulations.

No product can prevent every injury. You are responsible for choosing gear that is appropriate for your work, wearing it correctly, and inspecting it regularly for wear or damage. Stop using any product that is damaged or worn.

Our products are not medical devices and are not intended to diagnose, treat, or cure any medical condition. If you have knee, back, or joint pain, please consult a healthcare professional.

To the fullest extent permitted by law, Backbone Supply is not liable for any injury or damage resulting from the misuse of our products, improper fit, or use in conditions for which they are not designed.

SECTION 22 - CONTACT INFORMATION

Questions about these Terms can be sent to shopifystore9e@gmail.com.